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Adhering to the law as you collect on debts 

On Behalf of | Apr 25, 2022 | Creditors' Rights

You’ve provided goods or services to the highest standard. You’ve lived up to your side of the bargain, but the customer is still refusing to pay the amount you are owed. 

This can be both infuriating and costly to your company. What can you do about it? How can you go about collecting payments while adhering to the Fair Debt Collection Practices Act?

Do you know how to handle the situation?

You have a solid customer base filled with people or companies that you deeply respect. It’s only a small minority who have refused to pay. Although they are in debt to you, it is important to continue treating them with grace. You need to respect their privacy. 

You cannot publicly share matters related to their case. You are also not permitted to contact their place of work, in an attempt to shame them in front of coworkers or their employers. Even if the behavior of the relevant party is deplorable, their privacy must be respected at all times. 

When can you make contact? 

You’ve written letters and made regular phone calls to no avail. You’re simply not getting a response. You decide to change up your tactics, and try to make contact early in the morning or later at night. Can you do this within the confines of the law? 

Generally, unless specified otherwise, you are only allowed to contact debtors during reasonable hours. Usually, these fall between the hours of 8:00 a.m. and 9:00 p.m. While it can be frustrating if you know that a debtor is swerving your calls, these are laws that must be followed

You may be at a loss as to how to collect on outstanding payments, but it’s important to remember that you have options. Getting in touch with someone who possesses the relevant experience can help ensure that you get paid for the work you have carried out.